Shipping policy

SHIPPING

Order Processing

All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

 

Shipping Services

We ship all orders from our warehouse in Sydney, Australia.

We currently ship within Australia and selected international destinations, including New Zealand, the United States, Singapore, and Hong Kong.

• Domestic Standard: Delivered via Australia Post with full tracking.

• Domestic Express: Available at checkout for faster delivery via AusPost Express.

International Standard: Delivered via Australia Post International with full tracking.

 

Delivery Timeframes

Shipping timeframes are based on the Australia Post network and may vary by location. As a general guide:

• Domestic Standard: 3–6 business days.

• Domestic Express: 1–3 business days.

• International Standard: 4–7 business days.

 

International Shipping

International orders are shipped via Australia Post International with tracking.

Please note that delivery timeframes are estimates and may vary depending on destination and customs processing.

Duties and taxes may apply upon arrival and are the responsibility of the customer.

 

Tracking Your Order

For a seamless experience, we provide branded tracking updates directly through our website.

Direct Updates: You will receive automated status updates via email as your parcel moves through the network.

Self-Service: You can monitor your delivery at any time by clicking [Track My Order] in our website footer.

Alternative Tracking: While we recommend using our portal for the best experience, your tracking number is also valid for use directly on the Australia Post website.